Call Recording

Comvurgent xtension recorder - Digital / USB Call recording solution for Avaya (Definity / Index), LG, NEC, Nortel, Panasonic, Siemens, Samsung and Toshiba Phone Systems - The Comvurgent xtension recorder connects to the Digital System Telephone and records telephone calls to a PC via a USB interface. NOT SUITABLE FOR WINDOWS VISTA, WINDOWS 7 OR MAC OPERATING SYSTEMS

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Comvurgent xtension recorder - Digital / USB Call recording solution for Avaya (Definity / Index), LG, NEC, Nortel, Panasonic, Siemens, Samsung and Toshiba Phone Systems - The Comvurgent xtension recorder connects to the Digital System Telephone and records telephone calls to a PC via a USB interface.

NOT SUITABLE FOR WINDOWS VISTA, WINDOWS 7 OR MAC OPERATING SYSTEMS



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Call Recorders for ISDN - The Adaptive CTI call recorders provide a competitive solution for call recording for ISDN2 and ISDN30 trunk lines. The Adaptive Call Recorder is connected betweeen the ISDN line and the PBX Telephone system and records all calls - all the telephone call recordings are then stored on a PC for easy archive storage and retrieval.

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Call Recorders for ISDN - The Adaptive CTI call recorders provide a competitive solution for call recording for ISDN2 and ISDN30 trunk lines. The Adaptive Call Recorder is connected betweeen the ISDN line and the PBX Telephone system and records all calls - all the telephone call recordings are then stored on a PC for easy archive storage and retrieval.

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The most popular uses for telephone conversation recorders include: - telesales / telemarketing training assessment and coaching - note taking / dictation - solving "who said what" disputes, or more formally.. - recording agreements - recording meetings (most of our products that can be used for recording telephone calls can also be used for - - recording meetings, some with an additional microphone) - recording instructions for greater speed and accuracy and detail ...

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The most popular uses for telephone conversation recorders include:

- telesales / telemarketing training assessment and coaching
- note taking / dictation
- solving "who said what" disputes, or more formally..
- recording agreements
- recording meetings (most of our products that can be used for recording telephone calls can also be used for - - recording meetings, some with an additional microphone)
- recording instructions for greater speed and accuracy and detail
- clarification of quantities and specifications
- protection of staff from abusive / difficult customers
- ideal for litigation purposes as recordings can be used in court (UK)
- monitoring nuisance callers
- monitoring customer service
- monitoring staff performance
- anti fraud - surveillance

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Oak Provoice and provoice DX4 digital telephone call recording - Modular and flexible Windows based voice recorder. Ideal for Call Centre monitoring, quality and servce assurance, agent training, stock dealing, and telephone order applications. Features - Analogue or digital (BRI/PRI-ISDN) multi-channel Voice recording and logging - up to 256 ports per system - Unlimited multi-system expansion - Superior voice recording quality - Storage at 64, 36, 25, 18, 13 and 9 ...

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Oak Provoice and provoice DX4 digital telephone call recording - Modular and flexible Windows based voice recorder. Ideal for Call Centre monitoring, quality and servce assurance, agent training, stock dealing, and telephone order applications.

Features

- Analogue or digital (BRI/PRI-ISDN) multi-channel Voice recording and logging
- up to 256 ports per system
- Unlimited multi-system expansion
- Superior voice recording quality
- Storage at 64, 36, 25, 18, 13 and 9 kbit/s
- Encrypted and access secured voice file storage and playback
- Fully configurable recording parameters
- Automatic labelling of time, date, call duration dialled and identified telephone numbers
- Built-in phone book with import faciity for your relational database
- Local and/or LAN/WAN call playback and monitoring
- Advanced user, application and security/access management
- Automatic multiple hard disk content and capacity management
- Extensive search, filter and storage marking capabilities
- Call archiving option for voice recording, warehousing and archive management and retrieval
- ProVoice API for customised client tools
- Selective deletion by port, extension number, CLI or DDI
- Real time call flagging
- Extensive alarm features for fault tolerance using sound and e-mail
- Extension capture via PABX SMDR integration


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