 Panasonic NS1000Introducing the Panasonic NS1000 Unified Communications Platform.
In the current era Business Communications Servers should provide solutions to real world Business requirements, such as simplifying and improving communications, lowering costs and improving productivity, while flexibly adapting to the way the organisation works.
The Panasonic NS1000 Network Communications Server by Panasonic is designed to deliver these solutions, integrating hardware and software components in a modular way, allowing you to tailor a communications system to your specific needs.
The Panasonic NS1000 is built on SIP and IP technologies, with powerful built-in Unified Collaboration and Communication components including desktop tools, voice messaging and an interactive voice response system which, partnering with a comprehensive range of terminals, accessories and applications software, ensures that systems can adapt to meet all the communication equirements of your business to support revenue growth.
With best in class, high defi nition voice quality and on-demand capacity enhancements, the Panasonic NS1000 is the core of a powerful VoIP communications solutions offering fl exibility, simplicity and productivity.
OPTIMISING BUSINES COMMUNICATIONS
The NS1000 gives you a full suite of network telephony and communications features, with built-in advanced applications and an excellent and extensive choice of fi xed and wireless terminals, headsets and softphones. System capabilities can be easily enhanced and expanded with software applications and licences, allowing it to meet the needs of single-site and multi-site organisations.
WHY CHOOSE THE NS1000?
Improve Customer Responsiveness
Integrated applications for call grouping and routing, ensuring the right person takes every call
Enhance productivity
Presence - Know who is available, and how best to contact them at any time
Mobility
Wireless DECT systems and mobile phone integration means you can stay in touch, even when you’re on the move
Desktop integration & application support
Scalability
Direct support for up to 1000 users in a full transparent network and for integrated Q-SIG networks for up to 8000 users.
A powerful Computer Telephony Interface allows the NS1000 to work with many customer relations tools, maximising access to hard-earned customer contact data.
SIP BUSINESS ADVANTAGES
SIP and IP are the basis for modern business effi ciency and growth. The NS1000 fully supports SIP (Session Initiation Protocol), an open signalling protocol for establishing real-time communication sessions. Using SIP effectively can result in compelling advantages such as improving user effi ciency, lowering communication costs and increased fl exibility. SIP based solutions are rapidly gaining in popularity among large businesses; now, the NS1000 brings all the advantages of SIP to small and medium sized enterprises.
A SIP communication session can involve voice, video, web, or instant messaging, and can take place on many different communication devices, such as laptop computers, IP phones, PDAs and mobile phones. The NS1000 helps businesses to leverage the advantages of SIP by enabling communications between devices in a variety of formats, ensuring your message gets through.
SIP TRUNKING
Connecting to the world using the SIP trunking interface, organisations and businesses now have the ability to connect their Unifi ed Communication Systems to the growing list of SIP based Internet Telephony Service Providers (ITSP) to achieve low-cost VoIP calls over managed broadband IP networks. ISDN basic and primary rate interfaces are also available, through an optional interface card, which can be plugged directly into the system.
UNIFIED COMMUNICATIONS
The NS1000’s powerful, built-in Unifi ed Messaging and Interactive Voice Response (IVR) system means you can really optimise the way you interact with your customers. Flexibly programmable messaging and response system gives access to a full range of routing options and call groups. All required hardware is built-in, with licences to enhance capacity as required.
A well configured IVR system can make sure that your customers are quickly directed to the right person or team, improving customer satisfaction through reduced queue times and call durations. Route calls according to operator skills, call subject or department, andkeep customer service levels high. 3rd party contact centre applications can be utilized through the available CSTA or TAPI interfaces to enrich your reporting and business intelligence
MODULAR SOLUTIONS
Based on IP networking technologies, the NS1000 combines advanced telephony
features with a scalable framework of applications that have been carefully chosen and optimised for a variety of business types, whether based on a single site or distributed globally. The Panasonic NS1000 makes communications simple for office workers as well as mobile, remote and home based staff, in environments as diverse as call centres and distribution centres.
Built on open technologies, the NS1000 is developer friendly, offering CSTA, TAPI, and multiplexing interfaces, with SIP communications, producing an open development environment which encourages 3rd party applications development to further enhance capabilities.
This ultimately minimizes the additional investment of new software applications. In most cases your available application can be integrated with the NS1000.
NETWORKING
The NS1000 is a fully network aware server, with a variety of options for single and multi site expansion. Units can be combined to scale up to 1000 direct users with full transparency for both users and administrators. (up to 8000 users across a QSIG network)
With the NS1000 system, customers can manage stand-alone and networked systems connected via an IP network from any location. The system supports both SIP and H.323 based inter-networking in addition to the traditional ISDN QSIG connectivity. For multi-site organisations, this brings the benefi t of lower cost branch-to-branch communication, either by leveraging existing corporate IP Wide-Area-Networks (WANs), or using Managed VPN services from network service providers.
Create virtual teams across multiple networked sites and share resources more efficiently, through key enhancements in features such as Call Distribution, Centralised messaging, Conferencing and Mobile Integration.
UNIFIED MESSAGING
The Panasonic NS1000 gives users great fl exibility for managing messaging services. Voice and fax messages can be received using the built in Unifi ed Messaging system in a number of ways - as email attachments, through the NS1000 IMAP4 server, or using the Communication Assistant Outlook Toolbar. This means users can listen to voice messages using their phone or PC, for maximum flexibility.
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