Communication Assistant

Working in conjunction with Panasonic KX-NCP Network Communication Platforms - this software application enables you to implement unified communication by blending powerful point and click telephony with rich presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools.

Applications

Voicemail Assistant
VM Assistant allows Unified Messaging functionality - allowing users to access via computer - any voice messages left for them in the order they prefer to retrieve.

IP Softphone
The Panasonic Communication Assistant IP Softphone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for anytime, anywhere access to unified communications. The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Softphone.

Integration with Microsoft Outlook
Communication Assistant seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts. A small dockable toolbar appears within Outlook, allowing users easy access to advanced telephony applications.


Communications Assistant Key Features

- Point and Click Call Control
- Rich Presence Functionality
- Team Collaboration Tools
- Instant Messaging (Chat)
- Visual Voice Messaging
- Unified Messaging via optional KX-TVM50/TVM200
- Integration with Microsoft® Outlook®
- Door phone and IP Camera control
- Call History, calls made, calls missed

Call Centre Features

- Agent Login/Logout and Wrap-up
- Supervisor Group Call Monitoring and Management

Panasonic Communications Assistant

Communication Assistant Basic

Communication Assistant Basic

Point and click unified communications for desk based or remote workers - Helps you visually control all your communications from your PC.
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Communication Assistant Professional

Communication Assistant Professional

Point and click unified communications for desk based or remote workers. Provides users with real-time rich presence information. Helps you visually control all your communications from your PC. Stay informed of users availability where ever they may be.
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Communication Assistant Supervisor

Communication Assistant Supervisor

For team supervisors to monitor employees' call activities. Helps you to visually manage all your group members telephony activities
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